CLTmobile (“the Company”, “we”, “us”, or “our”) is a technology platform that facilitates the connection between individual users (“customers” or “clients”) and independent third-party automotive service providers, including, but not limited to, mobile mechanics, diagnostic specialists, and automotive repair contractors (“Contractors” or “Technicians”). CLTmobile solely operates as an intermediary, providing scheduling, communication, digital documentation, and payment processing functions; at no time does CLTmobile directly provide automotive mechanical, diagnostic, or repair services nor assume, act in, or represent itself as the employer, supervisor, director, or legal agent of any Contractor providing services through the platform. All automotive repair, inspection, diagnostic, maintenance, advisory, or related services facilitated via the CLTmobile platform are carried out, performed, warranted, and completed exclusively by independent contractors who are not employees, partners, affiliates, or agents of CLTmobile. Each Contractor is independently responsible for their licensing, certifications, insurance, safety/compliance with all state and local regulations, specific skills or tools required for a given service, and the final quality of workmanship, parts, and any warranty or guarantee associated with the work performed. Any representations or claims made by a Contractor regarding their experience, ability, or credentials are their sole responsibility and are not verified, guaranteed, or endorsed by CLTmobile unless explicitly and separately stated in writing. Service descriptions, price estimates, timeframes, and service categories (including, but not limited to, mobile diagnostics, pre-purchase inspections, on-site or remote repairs, consultations, parts sourcing, and post-repair follow-ups) provided through the CLTmobile website, application, or other means are offered for informational convenience only and do not constitute a binding offer, warranty, or contract for service by CLTmobile. Participation in or use of the CLTmobile platform does not guarantee any minimum service quality, availability, completion time, price, or outcome and is subject to availability of third-party Contractors and their judgment as qualified professionals. At its sole discretion, CLTmobile may alter, discontinue, or refuse to facilitate any specific service request for any reason. CLTmobile does not guarantee, warrant, or accept responsibility for: (a) the completion, quality, safety, legality, or appropriateness of any service performed by a Contractor; (b) any injury to persons or damage to property occurring before, during, or after the service; (c) delays, cancellations, rescheduling, or non-fulfillment of service requests, including but not limited to circumstances outside our direct control; (d) the accuracy or appropriateness of any information provided by Contractors, including estimates, recommendations, or diagnostic findings; (e) contractor background checks, licensing, permits, insurance, or certifications unless such verification is expressly and explicitly stated as provided by CLTmobile in writing; (f) any warranty, guarantee, or after-sale support on service or parts unless specifically documented and offered by the performing Contractor and/or stated in writing by CLTmobile. By using the CLTmobile platform, customers acknowledge and agree that: (1) all repair, maintenance, installation, or advisory work is performed solely by third-party Contractors acting on their own behalf; (2) CLTmobile is not a party to any resulting contract for services between a customer and a Contractor; (3) any dispute, claim, or issue arising from the performance of work must be resolved directly with the Contractor; and (4) CLTmobile is not responsible or liable for any direct, indirect, consequential, special, exemplary, or punitive damages resulting from or related to the use of the platform or services rendered by a Contractor. CLTmobile strictly prohibits Contractors from making binding representations or promises on behalf of CLTmobile regarding pricing, timing, scope of work, warranties, or Company policy. All such matters must be confirmed in writing directly with CLTmobile management prior to or during the booking process. These Service Description terms are subject to revision at any time, at CLTmobile’s sole discretion, with or without notice. Use of the platform or continued engagement with Contractors through CLTmobile after such revisions constitutes acceptance of the most current version of these Service Description terms.
CLTmobile (“the Company”, “we”, “us”, or “our”) exclusively facilitates transactions, introductions, communications, and scheduling between customers and independent automotive repair professionals (“Contractors”). All Contractors engaged through the CLTmobile platform operate as independent entities, and no employment, joint venture, partnership, or agency relationship is created or implied between CLTmobile and any Contractor by virtue of participation or any agreement with the platform. All automotive work, including but not limited to inspection, diagnostic evaluation, mechanical repair, maintenance, upgrades, replacement of parts, advisory services, and warranty claims, is solely performed by Contractors who maintain independent business status, tax documentation, and legal registration as appropriate for their location and specialty. Contractors are solely and exclusively responsible for the timeliness, execution, quality, safety, accuracy, and completion of any and all repair work, recommendations, and service documentation provided to customers. CLTmobile does not exercise authority, control, oversight, or direction over the execution, means, methods, or manner of Contractor services. Each Contractor is responsible for maintaining all required state, local, municipal, or national licensing, certifications, professional credentials, insurance coverage, continuing education, warranties, and legal or regulatory compliance relevant to their industry and area of practice. Contractors are responsible for the lawful disposal of all waste, handling of hazardous materials, and observance of vehicle manufacturer specifications as applicable under prevailing industry standards. CLTmobile acts solely as a neutral, third-party platform for connecting customers with Contractors, facilitating communication, scheduling, payment processing, documentation storage, and dispute escalation as outlined in these Terms of Service. At no time shall CLTmobile be liable or responsible for the acts, omissions, errors, negligence, warranty failures, personal injury, property damage, or financial loss resulting from Contractor performance. CLTmobile disclaims all liability for service outcomes, and customers agree to hold CLTmobile harmless against any claim arising from direct or indirect Contractor actions, errors, or breaches. Contractors are not entitled to, nor eligible for, CLTmobile employee benefits, payroll, workers’ compensation coverage, unemployment insurance, retirement benefits, health coverage, or any other company-sponsored policies. CLTmobile does not remit employer withholding taxes, payroll taxes, or provide unemployment benefits for Contractors. All tax reporting and legal obligations arising from service delivery remain exclusively the responsibility of the Contractor. Contractors have sole authority to set rates, estimate labor hours or costs, select methods/materials, accept or refuse service requests, and determine the final scope of work, subject only to the representations made during quotation and booking via the CLTmobile platform. Contractors must clearly communicate any limitation of their professional qualifications, shop capabilities, insurance coverage, regulatory compliance, or conflict of interest prior to accepting service requests. By accessing or using the CLTmobile platform, both customers and Contractors acknowledge and understand that actual vehicle repairs, service completion, and all professional interactions and outcomes occur exclusively between user and Contractor. CLTmobile remains an independent party and does not guarantee, warranty, insure, supervise, direct, or control any Contractor’s work, business practices, pricing, legal compliance, or dispute resolution outside the Terms herein. These Independent Contractor Relationship terms are subject to revision and update at the sole discretion of CLTmobile, and continued use of the platform constitutes acceptance of all current language and provisions.
To the maximum extent permitted by law, CLTmobile (“the Company,” “we,” “us,” or “our”) expressly disclaims all liability for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising out of or in connection with any services facilitated, arranged, or referenced through the CLTmobile platform, whether based in contract, tort, strict liability, or otherwise, even if CLTmobile has been advised of the possibility of such damages. CLTmobile’s total, aggregate liability to any customer or user for any claim, loss, or damages arising from or relating to any services arranged or provided through the platform—regardless of the nature of the claim or legal theory—shall not exceed the total amount actually paid by the customer to CLTmobile for the specific service in question giving rise to the liability, and in no circumstance shall CLTmobile’s cumulative liability for any and all claims in connection with these Terms exceed the aggregate amounts paid by the customer, if any, for services procured directly through CLTmobile. CLTmobile does not perform repair, maintenance, diagnostic, inspection, or advisory services directly. All automotive work is executed solely by independent third-party contractors (“Contractors”), who are not agents, employees, partners, affiliates, or representatives of CLTmobile for any purpose. As such, CLTmobile is neither responsible nor liable for the acts, errors, omissions, negligence, or willful misconduct of any Contractor, nor for any damages, losses, personal injuries, or property damages arising out of Contractor activities, workmanship, materials used, recommendations, delays, cancellations, or other service outcomes. Any contractual relationship as to services performed, warranties provided, or liabilities assumed by a Contractor are strictly between the Contractor and the customer. Customers acknowledge and accept that all Contractors are independent third parties. CLTmobile makes no representations, warranties, or guarantees concerning the fitness, quality, reliability, safety, legality, or outcome of any professional services, repair or maintenance work, or replacement parts supplied by Contractors. CLTmobile does not guarantee resolution of any customer dispute, claim, or dissatisfaction with the outcome of any Contractor’s services. CLTmobile is not responsible for, and disclaims, any liability for: - Loss or damage to vehicles, personal property, or other assets before, during, or after services provided by Contractors; - Bodily injuries or death arising from or connected with Contractor services; - Failure of repair services or parts to resolve a specific issue or to conform to customer or manufacturer expectations; - Loss of use, revenue, goodwill, data, or profit; inconvenience; alternate transportation costs; or loss of opportunity; - Claims or damages resulting from delays, cancellations, interruptions, or unavailability of specific Contractors or services; - Any indirect, remote, consequential, special, or punitive damages under any theory of law. This limitation of liability shall apply to the maximum extent permitted by applicable law, regardless of the nature of the cause of action or the form in which any legal or equitable action may be brought. If any portion of this limitation is found to be unenforceable, CLTmobile’s total liability will not exceed the greater of $100 or the amount actually paid to CLTmobile for the specific service in dispute. Customers expressly waive any right to claim damages or seek compensation from CLTmobile exceeding these limitations and agree that these limitations of liability reflect a fair and reasonable allocation of risk and are fundamental terms of this agreement. **Actionable next step:** Add this to your Terms—the more unambiguous your liability caps, the safer you and your platform are. Tighter contracts mean less exposure and more operator leverage if real disputes arise.Here’s a thorough, all-jargon, bulletproof “Limitation of Liability” section for your TOS: 3. Limitation of Liability To the fullest extent permitted by applicable law, CLTmobile (“the Company”) expressly disclaims and limits all liability associated with the facilitation, scheduling, support, or provision of any and all automotive repair, diagnostic, advisory, or maintenance services accessed, arranged, or transacted via the CLTmobile platform. CLTmobile’s aggregate liability for any and all claims, damages, injuries, losses, expenses, or causes of action—arising under contract, tort, strict liability, or any other legal or equitable theory—shall be strictly limited to the lesser of: (a) the direct amount paid to CLTmobile by the customer for the specific service or transaction giving rise to such liability, or (b) $100. In no event shall CLTmobile be liable for any indirect, incidental, consequential, special, punitive, statutory, or exemplary damages of any kind (including, but not limited to, lost profits, lost income, cost of substitute goods or services, business interruption, loss of data or goodwill, emotional distress, personal injury, property damage, or reputational harm) resulting from or related to the use, inability to use, or reliance on the CLTmobile platform, whether or not CLTmobile has been notified of the possibility of such damages. CLTmobile does not, under any circumstance, directly perform or guarantee any repair, maintenance, diagnostic, safety, or advisory service, nor does it warrant, endorse, or assume responsibility for the competence, qualifications, legal compliance, quality of workmanship, timeliness, or outcome of any services performed by independent contractors (“Contractors”). All work is performed solely and exclusively by independent third-party Contractors, who are not agents, employees, or legal representatives of CLTmobile. As such, CLTmobile is not responsible or liable for any actions, omissions, errors, misrepresentations, misconduct, negligence, delays, warranty breaches, or damages (including damage to property or persons) arising out of or relating to any service or recommendation provided by any Contractor, regardless of the cause. The customer acknowledges and expressly accepts that: - All services are rendered by independent third parties, with all associated liabilities and obligations falling solely upon the performing Contractor; - CLTmobile disclaims all warranties, express or implied, statutory or otherwise, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, quality, safety, accuracy, or expected outcomes of repair work; - CLTmobile is not responsible for, and assumes no liability for, any injury to persons or damage to personal property, vehicles, tools, equipment, or third parties resulting directly or indirectly from Contractor work, including, but not limited to, any post-service incidents, secondary failures, or loss of use; and - The customer’s exclusive remedy for any dissatisfaction, defect, failure, or alleged breach in connection with any service accessed through CLTmobile is the amount actually paid to CLTmobile for the disputed service, subject to the limitations listed above. To the extent any jurisdiction does not permit certain limitations or exclusions of liability, such portions shall be interpreted to impose the minimum limitation allowable, and all other portions of this Section shall remain in full force and effect. These rights and limitations survive and apply to all transactions and use of the CLTmobile platform, regardless of any theory of recovery.
Refunds may be considered only under the following circumstances:
CLTmobile reserves the right to refuse service to any customer at any time for any reason, including but not limited to:
Customer agrees to indemnify and hold harmless CLTmobile from any claims, damages, or losses arising from:
If any provision of these terms is deemed invalid, the remaining provisions remain in full effect.
1. Scope of Coverage (What this covers) This warranty covers labor/workmanship performed by CLTmobile and our vetted contractors on the specific system or component listed on your invoice (“Covered System”). If a problem occurs because our labor was done incorrectly (a “Verified Workmanship Defect”), we’ll make it right as described in Section 7. • Workmanship = installation, assembly, adjustment, or procedure we performed. • This warranty is for labor only. Parts are governed by manufacturer/vendor policies (see Section 6). 2. Warranty Period (How long it lasts) Coverage lasts 12 months or 12,000 miles from the Service Date (the date on your invoice), whichever comes first. Mileage is measured against the odometer reading we recorded at service. The term does not reset after any warranty visit. 3. What’s Required for Coverage (Conditions Precedent) This warranty applies only if all of the following are true: 1. Paid in full for the original invoice. 2. Within time/miles: claim arises within 12 months / 12,000 miles of the Service Date/odometer we recorded. 3. Same vehicle & system: the complaint concerns the same vehicle and the same Covered System we serviced. 4. No third-party work on the Covered System after our service. 5. Followed instructions: you followed any written post-repair directions (e.g., break-in, re-torque, fluid checks, return visit). 6. Inspection: you allow CLTmobile to inspect/diagnose first to determine cause. 7. Service area: the vehicle is within our current service area (or you can bring it into our area). 8. Documentation: you can provide the invoice and, if requested, our photo-verified service report. 4. What’s Not Covered (Important Exclusions) This warranty does not cover anything except our workmanship. It does not cover: • Manufacturer defects in parts or normal wear (pads, wipers, belts, fluids, etc.). • Underlying vehicle problems that cause repeat failures (e.g., oil leak contaminating a new alternator; stuck caliper destroying new rotors; cooling fault overheating a new sensor). • Customer-supplied parts (no parts coverage; repeat labor to swap a defective customer part is billable). • Third-party tampering or any subsequent work on the Covered System by someone else. • Damage or misuse: collisions, flooding, racing/off-road use, incorrect fluids/jump-starts, or modifications. • Declined root-cause work we recommended; failures resulting from declined items aren’t covered. • Cosmetic/noise issues not caused by improper installation; traits inherent to used/reconditioned parts. • Mobile limitations: repairs that reasonably required a shop but were requested mobile against our advice. • Incidental or consequential losses: towing, rentals, time off work, lost income, etc. Plainly: if a separate problem with the car keeps killing the part, that’s not a labor defect and isn’t covered by this warranty. 5. How to Make a Claim (Process & Timing) 1. Contact us within 7 days of noticing the issue: call/text (704) 586-9012 or email support@cltmobile.com. 2. Share your name, vehicle, mileage, location, description of the issue, and your invoice number. 3. Inspection: we schedule a no-charge inspection to determine cause. • If it’s a Verified Workmanship Defect, you receive the remedies in Section 7. • If it’s a part defect, an underlying condition, a new/unrelated issue, or outside terms, standard rates may apply for any additional work you authorize. We do not reimburse third-party repairs without written authorization from CLTmobile before any outside work is started. 6. Manufacturer Defects & Parts Policy (We’re not at fault for bad parts) • CLTmobile is not responsible for manufacturer defects. If a part fails due solely to manufacturer defect, that failure is not a workmanship issue and is not covered by this labor warranty. • Parts we supplied: manufacturer/vendor warranties and return policies apply. We’ll help you process a claim or obtain a replacement, subject to the vendor’s terms (e.g., testing, restocking, shipping). Labor to replace a defective manufacturer part is not covered by this labor warranty unless our workmanship caused the failure. • Customer-supplied parts: no parts coverage; repeat labor to replace a defective customer-supplied part is billable. 7. Remedies (What you get if we’re at fault) If our inspection confirms a Verified Workmanship Defect, you may choose one of the following: A. Re-performance of labor at no charge We’ll re-perform the necessary labor to correct the workmanship issue on the Covered System. We choose the reasonable time, place (mobile or partner shop), and method. Ordinary shop supplies for the rework are included. OR B. Full refund of the original labor amount for the affected line item You may elect a 100% refund of the original labor charge for the Covered System instead of rework. • Effect of refund: Issuing the refund fully satisfies our obligations under this warranty for that job/line item. • Parts: Refunds for parts (if we supplied them) are governed by manufacturer/vendor policies; any parts refund or credit follows the vendor’s terms and may require return of the part. You pick A or B after we confirm it’s our workmanship. No double recovery (you can’t get both rework and a labor refund). 8. Liability Limits (Legal caps) To the maximum extent permitted by law: • Your sole remedies are those in Section 7. • CLTmobile’s total liability is capped at the amount you paid for labor on the affected line item. • CLTmobile is not liable for incidental, indirect, special, or consequential damages (including towing, rentals, lost time or income). 9. Transferability This warranty follows the vehicle for the Covered System during the term. It does not transfer to other vehicles. 10. Relation to Consumer Rights Nothing here limits rights you may have under applicable consumer-protection laws. Where such laws apply, this warranty operates in addition to those rights. ⸻ Examples (for clarity; not a substitute for the terms above) Covered (our workmanship): • We installed a water pump; it leaks due to gasket prep. We re-do the install or you choose a full labor refund. • We fitted brake pads incorrectly, causing uneven wear. We correct the install or you choose a full labor refund. Not covered: • New alternator fails because an existing oil leak soaked it → manufacturer/underlying issue, not labor. • New rotors ruined by a sticking caliper we recommended replacing but you declined → declined root cause. • Customer-supplied starter fails internally → defective customer part; repeat labor is billable.
For questions regarding these terms, contact: CLTmobile Customer Service support@cltmobile.com
Business Name: CLTmobile LLC
Business address: 4612 gilead st 430
Phone number: 704-586-9012
Email: support@cltmobile.com
The last change made to these terms was on 10/17/2025