Terms Of Service

Warranty Information:

1. Scope of Coverage (What this covers) This warranty covers labor/workmanship performed by CLTmobile and our vetted contractors on the specific system or component listed on your invoice (“Covered System”). If a problem occurs because our labor was done incorrectly (a “Verified Workmanship Defect”), we’ll make it right as described in Section 7. • Workmanship = installation, assembly, adjustment, or procedure we performed. • This warranty is for labor only. Parts are governed by manufacturer/vendor policies (see Section 6). 2. Warranty Period (How long it lasts) Coverage lasts 12 months or 12,000 miles from the Service Date (the date on your invoice), whichever comes first. Mileage is measured against the odometer reading we recorded at service. The term does not reset after any warranty visit. 3. What’s Required for Coverage (Conditions Precedent) This warranty applies only if all of the following are true: 1. Paid in full for the original invoice. 2. Within time/miles: claim arises within 12 months / 12,000 miles of the Service Date/odometer we recorded. 3. Same vehicle & system: the complaint concerns the same vehicle and the same Covered System we serviced. 4. No third-party work on the Covered System after our service. 5. Followed instructions: you followed any written post-repair directions (e.g., break-in, re-torque, fluid checks, return visit). 6. Inspection: you allow CLTmobile to inspect/diagnose first to determine cause. 7. Service area: the vehicle is within our current service area (or you can bring it into our area). 8. Documentation: you can provide the invoice and, if requested, our photo-verified service report. 4. What’s Not Covered (Important Exclusions) This warranty does not cover anything except our workmanship. It does not cover: • Manufacturer defects in parts or normal wear (pads, wipers, belts, fluids, etc.). • Underlying vehicle problems that cause repeat failures (e.g., oil leak contaminating a new alternator; stuck caliper destroying new rotors; cooling fault overheating a new sensor). • Customer-supplied parts (no parts coverage; repeat labor to swap a defective customer part is billable). • Third-party tampering or any subsequent work on the Covered System by someone else. • Damage or misuse: collisions, flooding, racing/off-road use, incorrect fluids/jump-starts, or modifications. • Declined root-cause work we recommended; failures resulting from declined items aren’t covered. • Cosmetic/noise issues not caused by improper installation; traits inherent to used/reconditioned parts. • Mobile limitations: repairs that reasonably required a shop but were requested mobile against our advice. • Incidental or consequential losses: towing, rentals, time off work, lost income, etc. Plainly: if a separate problem with the car keeps killing the part, that’s not a labor defect and isn’t covered by this warranty. 5. How to Make a Claim (Process & Timing) 1. Contact us within 7 days of noticing the issue: call/text (704) 586-9012 or email support@cltmobile.com. 2. Share your name, vehicle, mileage, location, description of the issue, and your invoice number. 3. Inspection: we schedule a no-charge inspection to determine cause. • If it’s a Verified Workmanship Defect, you receive the remedies in Section 7. • If it’s a part defect, an underlying condition, a new/unrelated issue, or outside terms, standard rates may apply for any additional work you authorize. We do not reimburse third-party repairs without written authorization from CLTmobile before any outside work is started. 6. Manufacturer Defects & Parts Policy (We’re not at fault for bad parts) • CLTmobile is not responsible for manufacturer defects. If a part fails due solely to manufacturer defect, that failure is not a workmanship issue and is not covered by this labor warranty. • Parts we supplied: manufacturer/vendor warranties and return policies apply. We’ll help you process a claim or obtain a replacement, subject to the vendor’s terms (e.g., testing, restocking, shipping). Labor to replace a defective manufacturer part is not covered by this labor warranty unless our workmanship caused the failure. • Customer-supplied parts: no parts coverage; repeat labor to replace a defective customer-supplied part is billable. 7. Remedies (What you get if we’re at fault) If our inspection confirms a Verified Workmanship Defect, you may choose one of the following: A. Re-performance of labor at no charge We’ll re-perform the necessary labor to correct the workmanship issue on the Covered System. We choose the reasonable time, place (mobile or partner shop), and method. Ordinary shop supplies for the rework are included. OR B. Full refund of the original labor amount for the affected line item You may elect a 100% refund of the original labor charge for the Covered System instead of rework. • Effect of refund: Issuing the refund fully satisfies our obligations under this warranty for that job/line item. • Parts: Refunds for parts (if we supplied them) are governed by manufacturer/vendor policies; any parts refund or credit follows the vendor’s terms and may require return of the part. You pick A or B after we confirm it’s our workmanship. No double recovery (you can’t get both rework and a labor refund). 8. Liability Limits (Legal caps) To the maximum extent permitted by law: • Your sole remedies are those in Section 7. • CLTmobile’s total liability is capped at the amount you paid for labor on the affected line item. • CLTmobile is not liable for incidental, indirect, special, or consequential damages (including towing, rentals, lost time or income). 9. Transferability This warranty follows the vehicle for the Covered System during the term. It does not transfer to other vehicles. 10. Relation to Consumer Rights Nothing here limits rights you may have under applicable consumer-protection laws. Where such laws apply, this warranty operates in addition to those rights. ⸻ Examples (for clarity; not a substitute for the terms above) Covered (our workmanship): • We installed a water pump; it leaks due to gasket prep. We re-do the install or you choose a full labor refund. • We fitted brake pads incorrectly, causing uneven wear. We correct the install or you choose a full labor refund. Not covered: • New alternator fails because an existing oil leak soaked it → manufacturer/underlying issue, not labor. • New rotors ruined by a sticking caliper we recommended replacing but you declined → declined root cause. • Customer-supplied starter fails internally → defective customer part; repeat labor is billable.