1. Service Overview

CLTmobile ("the Company", "we", "us", or "our") provides professional mobile automotive diagnostic and repair services directly to customers ("you", "client", or "customer") through our team of employed and vetted technicians ("Technicians" or "Employees"). CLTmobile directly employs certified mobile automotive technicians who deliver on-site diagnostic and repair services under our direct supervision, quality standards, and operational control. Every technician working for CLTmobile is personally vetted, background-checked, trained, and held accountable to our internal standards for communication, quality, safety, and professionalism. CLTmobile manages the complete customer experience from start to finish—including scheduling, service delivery, quality control, documentation, warranty fulfillment, and payment processing. Our management team directly oversees every service to ensure it meets or exceeds our standards for safety, workmanship, and customer satisfaction. All mechanical, diagnostic, and repair work is performed by CLTmobile employees under CLTmobile's business license, insurance coverage, and operational control. CLTmobile is directly responsible for the quality, outcome, and professionalism of every service we provide. Service descriptions, price estimates, and timelines listed on our website are based on verified averages and are designed to provide transparent expectations. While unforeseen vehicle conditions may affect job complexity or cost, you will always be contacted and receive approval before any price change or additional work is performed. By booking with CLTmobile, you acknowledge that: 1. All repairs and inspections are carried out by CLTmobile employees under our direct supervision and quality control. 2. CLTmobile is directly responsible for service quality, workmanship, documentation, and all customer communication. 3. CLTmobile stands behind all work performed and will make it right in accordance with our service guarantee and warranty terms. 4. CLTmobile maintains comprehensive general liability and workers' compensation insurance to protect both customers and employees during service delivery. CLTmobile prohibits employees from making side agreements, offering independent work, soliciting customers for personal business, or misrepresenting company policy. All pricing, warranties, scheduling, and communications must be conducted through official CLTmobile channels. We continually refine our standards and may update these terms as our operations evolve. Our commitment remains constant: to deliver a transparent, trustworthy, and professional experience that earns your confidence every step of the way.

2. Direct Employment & Service Responsibility

CLTmobile ("the Company", "we", "us", or "our") directly employs all automotive technicians who perform services booked through our platform. All technicians are W-2 employees of CLTmobile LLC and operate under our direct supervision, operational control, quality standards, and business policies. All automotive work, including but not limited to inspection, diagnostic evaluation, mechanical repair, maintenance, part replacement, and warranty service, is performed by CLTmobile employees as part of their employment duties. CLTmobile exercises direct authority, oversight, and control over all aspects of service delivery, including scheduling, methodology, quality assurance, customer communication, and completion standards. CLTmobile is solely and exclusively responsible for the timeliness, execution, quality, safety, accuracy, and completion of all repair work, recommendations, and service documentation provided to customers. As the direct employer, CLTmobile assumes full responsibility for employee training, certification maintenance, quality control, insurance coverage, regulatory compliance, and adherence to industry standards. CLTmobile maintains all required state, local, and federal business licenses, certifications, insurance policies (including general liability and workers' compensation), and regulatory compliance necessary to operate as a mobile automotive repair business in North Carolina. All employees operate under CLTmobile's business license and insurance coverage. Employees are responsible for following CLTmobile's established procedures for waste disposal, hazardous material handling, and adherence to vehicle manufacturer specifications as directed by company policy and prevailing industry standards. CLTmobile directly manages all customer interactions, payment processing, documentation storage, quality verification, and warranty fulfillment. All service outcomes, warranties, and guarantees are backed by CLTmobile as the direct service provider. By using CLTmobile services, customers acknowledge that: - All work is performed by CLTmobile employees under company supervision and control - CLTmobile is directly liable and responsible for all service outcomes, quality, and workmanship - Employees are covered under CLTmobile's workers' compensation insurance - All warranties, guarantees, and service commitments are made by and enforceable against CLTmobile LLC - CLTmobile maintains comprehensive general liability insurance to protect customers during service delivery Employees are entitled to all benefits, protections, and legal rights afforded to W-2 employees under federal and North Carolina state law, including workers' compensation coverage, unemployment insurance eligibility, and wage/hour protections. CLTmobile sets all rates, estimates labor hours and costs, determines service methodology, establishes quality standards, and maintains final authority over all aspects of service delivery and business operations. These employment terms are subject to revision at the sole discretion of CLTmobile, and continued use of the platform constitutes acceptance of all current provisions.

3. Limitation of Liability

To the fullest extent permitted by applicable law, CLTmobile's aggregate liability for any and all claims, damages, injuries, losses, expenses, or causes of action arising under contract, tort, strict liability, or any other legal theory shall be strictly limited to the total amount paid by the customer to CLTmobile for the specific service giving rise to such liability. In no event shall CLTmobile be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind, including but not limited to lost profits, business interruption, loss of use, cost of substitute transportation, or inconvenience, even if CLTmobile has been notified of the possibility of such damages. While CLTmobile employs all technicians directly and maintains direct responsibility for service quality and outcomes, customers acknowledge that automotive repair work carries inherent risks, including the possibility that: - Pre-existing vehicle conditions may affect repair outcomes - Unforeseen mechanical issues may be discovered during service - Some repairs may require additional work beyond initial diagnosis - Vehicle age, condition, and maintenance history may impact service results CLTmobile maintains comprehensive general liability insurance and workers' compensation coverage as required by law. Any claims for property damage or personal injury arising from CLTmobile services should be directed to our customer service team for investigation and resolution through our insurance providers. To the extent any jurisdiction does not permit certain limitations of liability, such portions shall be interpreted to impose the minimum limitation allowable under law, and all other portions of this section shall remain in full force and effect. Customer's exclusive remedy for dissatisfaction with any service is limited to the remedies specified in Section 5 (Warranty Information) and this Limitation of Liability section.

4. Payment Terms

• • Payment of the initial deposit ($50 or $100) is required in full before services are scheduled
• • All payments are processed through our secure payment system; your card information is encrypted and not visible to CLTmobile employees
• • Prices include parts, labor, and service fees as specified in the quote
• • Final invoice must be paid in full the same day service is completed
• • Additional work discovered during service will be quoted and requires customer approval before proceeding

5. Warranty Information

1. Scope of Coverage

This warranty covers all labor and workmanship performed by CLTmobile on the specific system or component listed on your invoice ("Covered System"). If a problem occurs due to improper installation, assembly, or procedure performed by CLTmobile ("Verified Workmanship Defect"), we will make it right as described in Section 7.

• • Workmanship = installation, assembly, adjustment, or procedures performed by CLTmobile employees
• • This warranty covers labor performed by CLTmobile; parts are governed by manufacturer warranties (see Section 6)

2. Warranty Period

Coverage lasts 12 months or 12,000 miles from the Service Date (whichever comes first). Mileage is measured against the odometer reading recorded at service. The warranty period does not reset after warranty service visits.

3. What's Required for Coverage

This warranty applies only if:

• • Original invoice was paid in full
• • Claim arises within 12 months/12,000 miles of service date
• • Issue concerns the same vehicle and same system CLTmobile serviced
• • No third-party work performed on the Covered System after our service
• • Customer followed any written post-repair instructions provided
• • Customer allows CLTmobile to inspect/diagnose to determine cause
• • Vehicle is within our service area or customer can bring it to our service area

4. What's Not Covered

This warranty does not cover:

• • Manufacturer defects in parts or normal wear items (brake pads, wipers, belts, fluids)
• • Underlying vehicle problems causing repeat failures (e.g., oil leak damaging new alternator)
• • Customer-supplied parts (no parts coverage; labor to replace defective customer parts is billable)
• • Third-party tampering or subsequent work on Covered System by others
• • Damage from collisions, flooding, racing, off-road use, or modifications
• • Failures resulting from declined recommended repairs
• • Incidental or consequential losses (towing, rentals, lost wages, lost income)

5. How to Make a Claim

1. Contact us within 7 days of noticing the issue: call/text (704) 586-9012 or email support@cltmobile.com
2. Provide your name, vehicle information, current mileage, location, issue description, and invoice number
3. Schedule a no-charge inspection with CLTmobile to determine the cause
4. If it's a Verified Workmanship Defect, you receive the remedies in Section 7
5. If it's a part defect, underlying condition, or new issue, standard rates may apply for additional authorized work

Important: We do not reimburse third-party repairs without written authorization from CLTmobile before any outside work begins.

6. Parts Coverage & Manufacturer Defects

• • CLTmobile is not responsible for manufacturer defects in parts
• • Parts we supplied: manufacturer/vendor warranties apply; we'll assist with warranty claims
• • Labor to replace a defective manufacturer part is not covered unless CLTmobile's workmanship caused the failure
• • Customer-supplied parts: no coverage; repeat labor to replace defective customer parts is billable

7. Warranty Remedies

If our inspection confirms a Verified Workmanship Defect, you may choose one of the following:

Note: You choose Option A or B after we confirm it's a workmanship defect. No double recovery (you cannot receive both rework and a labor refund).

8. Liability Limits

To the maximum extent permitted by law:

• • Your sole remedies are those specified in Section 7
• • CLTmobile's total warranty liability is capped at the labor amount paid for the affected service
• • CLTmobile is not liable for incidental, indirect, special, or consequential damages (including towing, rentals, lost time or income)

9. Transferability

This warranty follows the vehicle for the Covered System during the warranty term. It does not transfer to other vehicles.

10. Relation to Consumer Rights

Nothing in this warranty limits rights you may have under applicable consumer protection laws. Where such laws apply, this warranty operates in addition to those statutory rights.

6. Refund Policy

Refunds may be considered under the following circumstances:

• • CLTmobile employee fails to appear for scheduled appointment without notification
• • Service is cancelled by CLTmobile due to scheduling or operational issues
• • Mechanical failure directly attributed to CLTmobile workmanship error within warranty period
• • Refund requests must be submitted within 48 hours of service completion for non-warranty issues
• • All refunds are subject to inspection and investigation by CLTmobile management

For warranty-related issues, see Section 5 (Warranty Information) for applicable remedies and timeframes.

7. Right to Refuse Service

CLTmobile reserves the right to refuse service to any customer at any time for any lawful reason, including but not limited to:

• • Unsafe working conditions for our employees
• • Threatening, abusive, or inappropriate customer behavior toward employees
• • Vehicles deemed unsafe to repair or beyond our service capabilities
• • Suspected fraudulent activity or payment disputes
• • Violation of these terms of service
• • Customer attempting to solicit employees for independent work

8. Customer Responsibilities

• • Provide accurate vehicle information and problem descriptions
• • Ensure safe, accessible work environment for CLTmobile employees
• • Be present during service or designate authorized representative
• • Treat CLTmobile employees with respect and professionalism
• • Notify CLTmobile immediately of any concerns or issues during or after service
• • Not attempt to hire CLTmobile employees for independent work or side jobs
• • Direct all service requests, scheduling, and communication through official CLTmobile channels

9. Dispute Resolution

• • Disputes must first be addressed through CLTmobile customer service at (704) 586-9012 or support@cltmobile.com
• • North Carolina law governs all disputes arising from these terms
• • Disputes not resolved through customer service are subject to binding arbitration
• • Customer waives right to participate in class action lawsuits against CLTmobile
• • Arbitration shall be conducted in Mecklenburg County, North Carolina

10. Indemnification

Customer agrees to indemnify and hold harmless CLTmobile, its employees, officers, and agents from any claims, damages, or losses arising from:

• • Customer's violation of these terms of service
• • Customer's provision of inaccurate vehicle or service information
• • Customer's failure to follow post-service instructions or recommendations
• • Any third-party claims related to customer's use of services or interactions with employees
• • Customer's attempt to solicit or hire CLTmobile employees for independent work

11. Privacy and Data

• • Customer data is collected and used in accordance with our Privacy Policy
• • Service details and customer information are shared with CLTmobile employees as necessary to complete services
• • Payment information is processed by secure third-party payment processors
• • Service photos and documentation are stored securely and remain property of CLTmobile
• • Customer contact information will not be shared with third parties for marketing purposes without consent

12. Employee Solicitation Prohibition

To protect our business operations and employee relationships, customers agree to the following:

• • Customers shall not solicit, hire, or attempt to hire any CLTmobile employee for independent automotive work during their employment or within 12 months after their employment ends
• • Customers shall not request or accept personal contact information from CLTmobile employees for the purpose of arranging independent services
• • All service requests must be directed through official CLTmobile channels: (704) 586-9012 or support@cltmobile.com
• • Violation of this policy may result in service termination, account suspension, and potential legal action
• • CLTmobile employees are contractually prohibited from accepting independent work from CLTmobile customers

13. Modification of Terms

• • CLTmobile may modify these terms at any time without prior notice
• • Continued use of services after modifications constitutes acceptance of modified terms
• • Material changes will be communicated to customers via email or website notification
• • Current version of terms will always be available at cltmobile.com/terms

14. Severability

If any provision of these terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

15. Contact Information

For questions regarding these terms or any aspect of our services, contact: