Terms Of Service

1. Service Description

CLTmobile operates as a platform connecting customers with independent automotive repair contractors. We do not directly perform automotive repairs.

2. Independent Contractor Relationship

• • All automotive work is performed by independent contractors, not CLTmobile employees
• • Contractors are solely responsible for the quality, safety, and completion of all repair work
• • CLTmobile acts only as a facilitating platform between customers and contractors
• • Each contractor maintains their own licensing and professional qualifications

3. Limitation of Liability

• • CLTmobile's liability is limited to the amount paid for services
• • We are not responsible for any damages, injuries, or losses arising from contractor work
• • Customers acknowledge that contractors are independent third parties
• • CLTmobile does not warrant the quality or outcome of any repair work

4. Payment Terms

• • Payment is required in full before services are scheduled
• • All payments are processed through our secure payment system
• • Prices include parts, labor, and service fees as specified in the quote

5. Refund Policy

Refunds may be considered only under the following circumstances:

• • Contractor fails to appear for scheduled appointment without notification
• • Service is cancelled by CLTmobile due to contractor unavailability
• • Mechanical failure directly attributed to contractor error within 48 hours
• • Refund requests must be submitted within 48 hours of service completion
• • Refunds are at CLTmobile's sole discretion and subject to investigation

6. Right to Refuse Service

CLTmobile reserves the right to refuse service to any customer at any time for any reason, including but not limited to:

• • Unsafe working conditions
• • Inappropriate customer behavior
• • Vehicles deemed unsafe to repair
• • Suspected fraudulent activity
• • Violation of these terms of service

7. Customer Responsibilities

• • Provide accurate vehicle information and problem descriptions
• • Ensure safe, accessible work environment for contractors
• • Be present during service or designate authorized representative
• • Treat contractors with respect and professionalism
• • Notify CLTmobile immediately of any concerns or issues

8. Warranty Disclaimer

• • CLTmobile provides no warranties on contractor work
• • Any warranties are provided solely by the individual contractor
• • Parts warranties are subject to manufacturer terms
• • CLTmobile disclaims all warranties, express or implied

9. Dispute Resolution

• • Disputes must first be addressed through CLTmobile customer service
• • North Carolina law governs all disputes
• • Disputes subject to binding arbitration if not resolved through customer service
• • Customer waives right to participate in class action lawsuits

10. Indemnification

Customer agrees to indemnify and hold harmless CLTmobile from any claims, damages, or losses arising from:

• • Use of contractor services
• • Customer's violation of these terms
• • Any third-party claims related to the services

11. Privacy and Data

• • Customer data is collected and used per our Privacy Policy
• • Service details may be shared with contractors as necessary
• • Payment information is processed by secure third-party processors

12. Modification of Terms

• • CLTmobile may modify these terms at any time
• • Continued use of services constitutes acceptance of modified terms
• • Material changes will be communicated to customers

13. Severability

If any provision of these terms is deemed invalid, the remaining provisions remain in full effect.